Another day, another raving lunatic. I’m still not feeling very well what with the migraine having kicked in to add to my general misery, but at least I’m laughing, not least of all because of a raving madwoman called Miss Oksana Y.
Miss Oksana Y. is a person I had the great pleasure of meeting through my dealings as an eBay seller. She purchased some CARE products from me and I offered her a discount. She then asked for the cheapest shipping alternative, so I offered her ground shipping, something I usually don’t do because it can easily take 4-6 weeks (and more) for packages to arrive to destination, and buyers—the finicky lot they can be—have in the past complained that this was too long (even when they were fully cognizant of these shipping delays I might add).
Until yesterday, my last words to miss Y. were something to the effect that her package should get to her within approximately 4-6 weeks and that I hoped she would be delighted with her purchase. Then, out of the blue, I received an email from her informing me that she was opening a dispute with PayPal (an eBay merchant service) because after 4 weeks she had still not received the package, and though she was willing to wait another 2-3 weeks before elevating the dispute to a claim, she wanted to be sure she would be covered for her expenses should the package not arrive as planned. I didn’t have a chance to reply to this because the very next email was from PayPal, informing me there was a dispute claim and that the amount of 80-odd dollars was being held from my bank account until the dispute had been resolved. Needless to say, I was not happy about this and promptly wrote miss Y. to try to resolve manners amicably, explaining to her that there was no need to open a dispute since I was more than willing to communicate with her and assuring her that there was a $100 insurance on the package provided by Canada Post and she therefore had nothing to fear.
Miss Y. would hear none of it. Was I worried because I hadn’t in fact sent the package to begin with? She asked. In fact, was I not worried because ALL I had in my possession was a mere tracking number which offered no proof of delivery—indeed—would NEVER offer such proof (presumably because she intended to claim the package had not arrived, would in fact NEVER arrive?). It was clear from the onset that I was dealing with a raving lunatic, so I promptly called PayPal merchant services to try to clear up the mess this woman had created.
Perhaps it was sheer dumb luck, or perhaps (more likely) PayPal has seen other scam artists try this kind of thing, but they quickly unfroze my assets and assured me everything would be fine. I wasn’t so convinced. I sent her a short note telling her where things stood and that I was quite confident that she would receive her package in due time. Her response was the following:
it [the dispute] was opened due to “non-receipt”. i have not received this item. Do you have a delivery proof? You don’t. In fact, I am being nice to you as I said I will not escalate it to claim. Would you like me to? I would be happy to. You have no delivery proof and I have no item. These are the facts. If you have other facts, you can pursue this with your insurance. Or better yet, you can escalate my dispute to a claim yourself, if you really believe that PayPal is on your side.
As I mentioned, I was not feeling well yesterday and was quite rattled by the woman’s flagrant display of bad faith. So again, I called PayPal, and this time landed on a gem of a client service woman. I read to her some of the personal emails miss Y. had sent me in the interim and she quickly agreed with me that we were dealing with an person who was bent on causing problems. She added that there were cases she liked to keep an eye on personally a couple of times a week, and that she would add this one to the list. Furthermore, she said, if miss Y. had the bad idea to elevate the dispute to a claim, she would only do herself a disservice and clearly show that she had bad intentions from the first. She suggested I send another final note to the buyer reminding her that as she herself had started the dispute, she was to abstain from contacting me directly and was to use the moderated disputes forum provided by PayPal.
Of course, all of this might be of no interest to you, but if it is, here is the comment thread which followed after that latest message from me (during which it was confirmed that she unwisely elevated the PayPal dispute to a claim therefore closing off our ability to communicate via the dispute forum on PayPal):
Me: Dear Ms Y., please be advised that since you have started a dispute, as per PayPal procedures and standards, you are to refrain from further direct contact with me via email or otherwise and should only use the PayPal forum should you wish to enter into further communication with me.
Miss Y.: you made it so, my dear.
Smiler: You’re insane.
Miss Y.: you just made a personal attack. I will make sure to forward this to eBay and PayPal.
Smiler: By all means, be my guest. Be sure to add in your forwarded comment that I also said that I feel sorry for you that you are compelled to make problems for people where none actually exist elsewhere than in your own head. I’d also like to take the occasion to thank you for the sheer entertainment value this is providing for me. Definitely worth the 80-odd dollars you are falsely claiming. Best regards. :-)
Miss Y.: The problem is a non-receipt. Nothing more, nothing less. I would encourage you to contact your post-office as the claim will be decided in my favor, there is no doubt.
Smiler: Vous vous trompez sur toute la ligne chère dame [you are out of line dear lady]. It’s been 4 weeks. delivery standards state approx. 4-6 weeks. You are prematurely assuming the package will not arrive to you. Not the post office nor Ebay nor PayPal will go ahead with your claim until this delivery delay has been met (they will actually wait longer in case the package has been delayed). If anything, you made yourself look bad by elevating the dispute to a claim this early on in the process. If you claim the package hasn’t been delivered and stick to your guns, you will only look like what you actually are: a scam artist. Therefore you did me a favour. Again, I say thank you miss Y. Now kindly get lost.
I am sure this isn’t the end of Miss Y. as she hasn’t yet said her last word, but as far as I’m concerned, this is where the story ends. Some of you may think it unhealthy of me to give this woman so much room on my blog, but I must say that having turned her into creative fodder has made me feel much better. My migraine is miraculously dissipating. Smiler is smiling again. And at the end of the day, that’s all that matters.